Please click [Sign Up] and fill out the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Q. Can I place an order even if I didn't sign up as a member? You can place an order from glintbeauty.com as a guest, but you may not receive the same benefits as members do. Q. How do I cancel an order? Cancellation is only possible during [Purchase Completed] stage. ▶ How to cancel your order - PC: My Account < My Shopping < Click on 'Track Orders' - App: Top Left (三) < Click on 'Track Orders' * Cancellation is not possible once your order changes to [Preparing shipment] status. Q. Where can I view my order details? You can view order details at My Account or via the confirmation email sent to you. My Account > Orders Q. I have not received an order confirmation email. You can view order details at My Account or via the confirmation email sent to you.
Shipping Rate : Conditional Free : $10 will be charged for shipping, if your order amount is less than $60.
Delivery Time : 3 - 21 days
Q. Shipping Policy - Shipping Method : Parcel Service (EMS) - Shipping Area :
U.S.A / GUAM / NORTHERN MARIANA ISLANDS / PUERTO RICO / CANADA / GERMANY / FRANCE / ITALY / POLAND / ROMANIA / NETHERLANDS / BELGIUM / GREECE / PORTUGAL / CZECH REP / HUNGARY / SWEDEN / AUSTRIA / BULGARIA / DENMARK / FINLAND / SLOVAKIA / SLOVENIA / IRELAND / LITHUANIA / CROATIA / LATVIA / LUXEMBOURG / ESTONIA / MALTA / UNITED KINGDOM
- Delivery Time : Approximately 7 - 21 days - Shipping Rate : USD $ 9.99 * Extra shipping fee may be charged differently depending on the items’ weight and recipient's address. Q. Customs and Duties The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Q. Can I exchange or return my item? !! Important !! Your order is shipped once your payment has been completed. Please contact our customer service center if you would like to request an exchange or return on your order. You may request an exchange or return within 7 days of receiving your item. If the delivery is delayed after you have received your contract details, you can exchange or return your order within 7 days upon receipt of your order or after the start of the shipping date. The following are not eligible for returns/exchanges: - Change of mind - Any item reported after 7 days from the date of receipt - Any item that shows any signs of usage - Any item that has been damaged intentionally - Any item returned without any previous notice or in spite of the return request denied by our customer service Glint Beauty.com is not responsible for any refund(return)/exchanges for products that have been incorrectly placed in any way by customers (color, option, product name, etc) The following are eligible for returns/exchanges: - Damaged item - Shipment delayed without any notice - Wrong item - Wrong delivery Please click [ 1:1 Q&A] and let us know your situation in order to request for a return/exchange. Our Customer Service team will be in touch with you soon. (via e-mail) Q. I received a damaged item. Please contact our CS center within 7 days from the day your item was delivered to you. As the procedure to identify a damaged item, the photos as follows are required. 1.Photo of the damaged item *A detailed photo that can help us identify the damage. 2. Photo of the invoice on the parcel box
It takes approximately 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
